Senior Customer Experience Manager

Senior Customer Experience Manager

15 Months FTC

Salary: £50,000 to £51,000 DOE

Location: London Liverpool Street

Become Senior Customer Experience Manager for a professional membership body representing 12,000 investment professionals.

Role Summary:

As the Senior Customer Experience Manager, you'll lead strategy, planning, and execution of customer experience through a marketing lens. Working closely with the Director of Customer Experience, you'll drive personalized experiences, boosting retention, acquisition, and satisfaction.

Key Responsibilities:

• Develop and execute customer acquisition and retention marketing strategies.
• Lead a team to meet strategic goals and report on progress.
• Collaborate with IT for effective data management and analysis.
• Guide marketing plans, ensuring creative and data-driven campaigns.
• Oversee systems, troubleshoot technical issues, and champion a smooth customer journey.
• Collaborate with cross-departmental teams for project execution.

Qualifications:

• Proven experience in running customer marketing campaigns, preferably in a membership organization.
• Excellent communicator with CMS and CRM proficiency.
• Strong data analysis skills and experience in team management.

Benefits:

• 25 days annual leave (+ bank holidays)
• Discretionary leave day(s) between Christmas and New Year.
• Hybrid working
• Company Pension
• Group Life Assurance