Cutting Through The Noise - An Interview with Leor Franks

In the first instalment of EMR’s series of marketing insight into the Professional Services industry, Rhydian Fairfax recently sat down with Leor Franks, Marketing Director of FTI Consulting. We discussed the direction that marketing is travelling in and the marketing strategies he implements in the consultancy sector.
With almost twenty years of experience including Director level positions at EY and Deloitte, Leor is well placed to offer valuable insight into the world of marketing within Professional Services. FTI Consulting offers situationally-specific expert consulting for very challenging scenarios and this provides its own issues from a marketing perspective. I asked Leor a series of questions and his answers are below.
Marketing strategies cover a variety of channels and techniques. What is the main focus in your current marketing strategy?
One tactic we’re typically focused on is content and thought leadership. Direct distribution of that content via e-mail marketing to our relevant client segments, is critical.
We’re very focused on the metrics, in terms of how many people have received it, how many people have opened it, how many people have read it and what’s happened.We’re currently focusing on making sure we do this in compliance with all the new GDPR rules which come into effect in May 2018. This will, I think, fundamentally change the way in which people manage databases of contacts and how marketing material is sent.
GDPR will clearly change the way companies interact with their clients. How do you think firms can embrace this and build better relationships with their customers?
I think it will place the spotlight on account-based marketing and demand that companies are highly targeted in their campaigns, trying to focus on the specific issues that clients are concerned about. This isn’t new – it’s been around for a long time, but I never felt when I was in the Big Four, that it was really everyone’s main focus. Rather that it was one of a number of mantras people used.
At FTI we are far more concerned with the specific needs of our clients and to tailor our content and events to their particular situation, issues and interests.
In some ways it’s more labour-intensive, as there’s more thought given to ensuring we provide what they actually value. It does require more effort on the production side, so we need to focus our marketing mix on giving people material through the channels that they enjoy and consume more regularly.
Having created and delivered marketing strategies throughout your career what would you say are the essential aspects of a successful marketing strategy?
For me, it’s having a tailored mix of what we call the Four Rs. The first R is Recognition: building recognition of the brand and the marketplace. The second R is Reputation: demonstrating the calibre of our people, of our services. The third R is Relationships: maintaining those you already have and also creating new ones. And the fourth R is Revenue marketing: some people call it business development – prepping and planning for meetings, providing the collateral to have those meetings, and so on.
The consultancy industry is growing with new niche consultancies springing up and more well-established firms expanding into new sectors. What are the challenges in the consulting industry from a marketing perspective?
The fact that anyone can produce and disseminate content creates a lot of noise, so cutting through the noise, for me, is a challenge. The FTI Consulting brand is not yet as well-known as the Big Four, so demonstrating the quality of our expertise is a key focus.
We have therefore adopted an approach to be focussed and targeted. The market has changed over the years as more firms have sprung up and, whether in law or digital, there are more players out there and more options for clients. It really comes down to quality, focus and repetition and making sure that we produce sufficient targeted content to stay front of mind.
Marketers in consultancies and professional services firms work closely with partners and fee earners. How closely do you work with the partners at FTI and how have you seen the marketer-partner relationship evolve and influence marketing over your career?
FTI Consulting is a firm of experts. Indeed our tagline is, “Experts with Impact”. Our clients have seen more of our partners and are getting more of our partners’ time, which is the premise of what this firm is all about – high-quality advice, and therefore, it’s right that we take the individuals to market more than in a Big Four firm, where it’s more about the leverage pyramid.
The challenge of that is it’s more labour-intensive and we have to think carefully about each individual. So my team tries to put together tailored marketing plans for each person or practice, and they spend a lot of their time sitting in partners’ offices, building bespoke targeted approaches. In contrast, my previous team at a Big Four firm would deal with groups of say 20 partners at a time with broader brush materials. But I think our approach here is right – clients value relevant, targeted content, more than general high-level material.
Sign up for more insights

Related jobs
Salary
Bonus
Location
City of London, London
Job Type
Permanent
Discipline
Event Marketing
Seniority
Assistant
Salary
£30,000 - £44,999
Sector
Financial Services
City
London
Description
Events Coordinator
Reference
RPD_1744777358
Expiry Date
01/01/0001
Author
Ronak PatelAuthor
Ronak PatelSalary
£60000 - £65000 per annum
Location
London
Job Type
Permanent
Discipline
Media Relations & PR
Seniority
Manager
Salary
£60,000 - £79,000
Sector
Consultancies
City
London
Description
EMR are working with a boutique PR & Communications agency specialising in advising and supporting emerging start ups. They are looking to hire a Senior Account Director.
Reference
PRAD9076_1744626156
Expiry Date
01/01/0001
Author
Mark ChildsAuthor
Mark ChildsSalary
£38000 - £430000 per annum
Location
London
Job Type
Permanent
Discipline
Media Relations & PR
Work From Home
Work From Home
Seniority
Manager
Salary
£125,000 +
Sector
Consultancies
City
London
Description
EMR are working with a boutique PR & Communications agency operating in the start up space, who are looking to hire a PR Account Manager.
Reference
PRAM2319_1744625825
Expiry Date
01/01/0001
Author
Mark ChildsAuthor
Mark ChildsSalary
Up to £60000 per annum
Location
London
Job Type
Permanent
Discipline
Corporate Communications
Internal Communications
Media Relations & PR
Work From Home
Work From Home
Seniority
Manager
Salary
£60,000 - £79,000
Sector
Consultancies
City
London
Description
EMR are working with a leading consulting firm, providing audit, tax, accounting and business advice to organisations in the UK who are seeking to hire an experienced Communications Manager.
Reference
CM02321_1744625440
Expiry Date
01/01/0001
Author
Mark ChildsAuthor
Mark ChildsSalary
£45000 - £50000 per annum
Location
London
Job Type
Permanent
Discipline
Marketing (general)
Seniority
Head of
Salary
£45,000 - £59,999
Sector
Leisure Travel & Sport
City
London
Description
I'm working exclusively with, an independent hospitality group known for its vibrant live music venues and great nights out. They're now looking to appoint a Head of Marketing & Communication
Reference
PR/132619_1744386751
Expiry Date
01/01/0001
Author
Rebekah CrampAuthor
Rebekah CrampSalary
£60000 - £70000 per annum + Benefits
Location
City of London, London
Job Type
Fixed Term Contract
Discipline
Marketing (general)
Seniority
Manager
Salary
£60,000 - £79,000
Sector
Financial Services
City
London
Description
Event Manager
Reference
RPP_1744385893
Expiry Date
01/01/0001
Author
Ronak PatelAuthor
Ronak PatelSalary
£38000 - £45000 per annum
Location
City of London, London
Job Type
Permanent
Discipline
Event Marketing
Seniority
Executive
Salary
£45,000 - £59,999
Sector
Professional Services
City
London
Description
I'm working in partnership with one of the UK's most respected barristers' chambers, which is seeking to appoint an experienced Events Executive to join its established Marketing team.
Reference
PR/132618_1744385275
Expiry Date
01/01/0001
Author
Rebekah CrampAuthor
Rebekah CrampSalary
£75000 - £85000 per annum + Bonus + Benefits
Location
London
Job Type
Permanent
Discipline
B2B
Seniority
Manager
Salary
£80,000 - £99,999
Sector
Financial Services
City
London
Description
Campaign Manager - B2B Property
Reference
RPIT_1742993376
Expiry Date
01/01/0001
Author
Ronak PatelAuthor
Ronak PatelRelated posts

Teaser
Hiring adviceContent Type
ArticlesPublish date
04/14/2025
Summary
Three days in the office. No change in salary. Hybrid working is evolving. What does that mean for employees and employers in 2025?What was once presented as a benefit is now a source of tension. Acro

Teaser
Hiring adviceContent Type
ArticlesPublish date
03/31/2025
Summary
Looking Back at 2024For much of 2024, marketing recruitment across the UK has contended with a series of setbacks. The latest data from the Office for National Statistics showed a steady decline in

Teaser
Hiring adviceContent Type
ArticlesPublish date
03/20/2025
Summary
Attracting top-tier marketing talent is challenging. The best candidates often have multiple options, allowing them to pick out a company they would feel proud to work for. This is where the power of

Teaser
Hiring adviceContent Type
ArticlesPublish date
03/20/2025
Summary
Hiring a marketing manager is no small task. Marketing plays a pivotal role in any business, and the right hire can send both brand perception and revenue on an upward trajectory. From campaign execu

Teaser
Hiring adviceContent Type
ArticlesPublish date
03/05/2025
Summary
With Employer National Insurance (NI) contributions set to rise in 2025, businesses must rethink their hiring strategies, particularly in marketing, where agility and cost-efficiency are key. Hiring d

Teaser
Hiring adviceContent Type
ArticlesPublish date
02/28/2025
Summary
Does your business need expert marketing leadership but isn’t ready for a full-time hire? A fractional Chief Marketing Officeer (fractional CMO) could be the perfect solution. Offering strategic guid
by
Mal Galuszczynska

Teaser
Industry newsContent Type
ArticlesPublish date
01/30/2025
Summary
In recent years, consumer expectations have shifted significantly, with individuals increasingly seeking brands that embody authenticity, transparency, and social responsibility. This change in consum

Teaser
Industry newsContent Type
ArticlesPublish date
01/24/2025
Summary
AI and automation are no longer optional extras for marketers, they’ve become essential tools in navigating today’s competitive marketplace. As these technologies redefine the standards of efficiency,

Teaser
Career adviceContent Type
ArticlesPublish date
01/03/2025
Summary
As 2025 approaches, organisations are focusing on professionals who combine technical expertise, strategic thinking, and adaptability. For marketers refining their skills or employers aiming to build

Teaser
Hiring adviceContent Type
ArticlesPublish date
01/02/2025
Summary
Hiring in today’s unpredictable job market isn’t without its hurdles. With economic uncertainty, constrained budgets, and shifting business priorities, hiring managers are often forced to make tough c
Recently viewed jobs